SHIPPING & RETURNS
A U S T R A L I A S H I P P I N G
Items ordered and paid for will ship after 2–5 business days, unless we are currently unavailable on some of our products. We primarily ship through Australia Post with an $8 flat rate. Free shipping on orders of $75 or more. After leaving our premises, AusPost typically delivers in 2–5 business days. You will receive an email from us that contains tracking information once your order has been shipped.
I N T E R N A T I O N A L S H I P P I N G
Currently we do not offer international shipping, although we are working on it!
A N Y I S S U E S W I T H Y O U R P U R C H A S E ?
If you have any problems with your order (not received, wrong items or quantity, etc. ) please contact us so we can fix it for you. We really want to please all of our customers and will always try our best to resolve any issues that may come up.
R E F U N D S or E X C H A N G E S
It is very important for us that you are happy with the products you are buying. We always make sure your products are in good condition when we send them. In most cases, we will try to manage returns and refunds through store-credit or product exchange. If you happen to receive any damaged goods due to the nature of the shipping process, we will make sure to send you a replacement, providing that you send photographic proof of the damage 7 days after you receive the items. If you prove to be allergic to one of our products, please reach out within a month to us so we can sort out an exchange for other product of your convenience, providing you send us back the product.
Unfortunately, we are not able to provide money refunds, but we will always make sure to find the best solution for your case.
In all cases, please reach out at firstname.lastname@example.org within 10 days so we can solve any problems that may arise from your purchase.
Savia Skincare is not responsible for any additional shipping costs that may arise from returns. We will also not be able to refund any purchases that were made from our stockists, but you may be entitled on special cases for store-credit with proof of purchase.